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Settling-in & After-sales Service

Q:

What after-sales service should I expect from Abbama Real Estate?

A:

Generally, if there are any repair and maintenance issues, you will first call the property management office to seek help. However, if you don’t speak Chinese or if the management office fails to solve the problem, our property consultant will coordinate in between the landlord and the management office to help you solve the problem. We will always be there to help you throughout your lease term. A quick good way to solve the problem is to send your property consultant detailed email with pictures and description of how a facility is “not working” together with the Brand Name and specification number, for example: A Siemens fridge, KK22F57TI.

Q:

How do I pay my utilities (such as water, gas & electricity) and phone/internet?

A:

Upon check-in, the landlord will hand you pre-charged cards for water, gas and electricity, your property consultant will explain to you how to use them. Water: For cold water, you would pay the bill at the ATM, for hot water and toilet water, some compounds use pre-charged cards, the others you can pay upon receiving the bill from the property management office. This will all be explained at your check-in. Gas: Charge the card at the Beijing Bank or the property management office. For some compounds, you have to go to the specified bank to charge the card. Electricity: Use the ATM or go to the property management office to charge the card. Phone/Internet: You would pay at the Telecommunication Bureau or nearby banks after the 10th of each month. In some compounds, it can be paid at the property management office. Again, these will all be explained in detail upon check-in for your particular property.

Q:

Do I need to register with the local police station upon move-in?

A:

Yes, police registration is one of the first things you need to do after moving into the leased property. You would bring the lease contract, your passport, a copy of the landlord’s ID and a copy of the landlord's ownership certificate to the local police station to register, some police stations will also require a proving paper from your compound management office. The whole process should take no more than 20 minutes. Abbama Real Estate will assist you to find the place and how to complete it.

Q:

What is the move-in procedure?

A:

Your property consultant will prepare a “Check-in Record” which contains an inventory list of furniture and appliances/facilities. The property consultant, you and the landlord will go over the property to check if everything is on the list. We would suggest you put into writing on this record any defect in the property upon move-in, such as cracks, spots, and other damage. The property management staff will help to check the utility meters and instruct how to set up the utilities. In the end, the landlord will hand you the key and the “Check-in Record” will be signed by you, the landlord and your property consultant. It is better to test the TV signal, internet, phone, main appliances, lights and door keys before you sign the record. If there are any outstanding issues, write them down and your property consultant will coordinate with your landlord to assist you in solving them.

Q:

What are the things that I need to do or I can ask the landlord to do before I move in?

A:

A thorough cleaning would be necessary. Ask the landlord to double check all the electrical appliances, phone line/internet set up, make sure they are all in working condition.

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Shanghai Office: Suite 440,Lane 255,XinJinQiao Road, Jinqiao Green City International Community, Pudong Shanghai 201206

Contact: Joe chan Mobile: +86-13585881663 Tel: +86-21-33821030,+86-21-50307972 Email: Joe.chan@abbama.com.cn

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